⚠️ Items bought via third parties (Amazon/Tiktok...) must contact their seller









    Warranty RAQ

    Q: Which products are covered by warranty?

    A: Only items purchased directly from PetGravity.store with a valid order number:

    - Electronics: 1-year limited warranty (e.g., smart water fountains, motorized toys).

    - Non-electronics: 90-day material warranty (e.g., scratchers, rubber toys).

    ⚠️ Items bought via third parties (Amazon/Walmart) must contact their seller.

    Q: What does the warranty cover?

    A: We’ve got your back for:

    ✅ Manufacturing defects (cracked materials, circuit failures).

    ✅ Non-user-related malfunctions.

    ❌ Excludes: Chew damage, improper cleaning, or modified products.

    Q: How does the 1-year warranty work after 30 days?

    A: From Day 31 to 365, your warranty still applies but with adjusted terms:

    ✅ Defects covered: Same as 30-day policy.

    ❌ Shipping costs: Customer responsible for shipping fees (approx. $5–$15 depending on location).

    💡 Pro Tip: Keep your original packaging to minimize return costs!

    Q: How do I file a warranty claim?

    A: Just 3 easy steps:

    1. Visit our [Warranty Claim Portal].

    2. Upload:
    - A 15-second video showing the issue.
    - Your original order confirmation.

    3. Receive a resolution email within 24 hours (repair, replacement, or store credit).

    Q: Do I need to return the damaged product?

    - Under $50: No return needed—just send a video of the destroyed item for a replacement.

    - Over $50: Use our prepaid USPS return label to ship it back.

    Q: Is the warranty still valid if I move?

    A: Yes! The warranty stays with the product, not the owner. Simply keep your original order receipt.